We have a 30-day return policy, which means you have 30 days from the date of delivery to request a return. Returned merchandise may be subject to a restocking fee of up to 25%.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will provide instructions on how and where to send your package. For returns requested because of an error on our end, we’ll send you a return shipping label to cover the return shipping. For all other returns, the customer is responsible for the return shipping cost. Items sent back to us without first requesting a return materials authorization (RMA) form will not be accepted. Please allow up to 48 hours to receive a response.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom-order products (such as special orders or customized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to make a separate purchase for the new item, return the item you have, and once the return is accepted your refund will be issued.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original form of payment. Please understand that we have no control over the time it takes for your bank or credit card company to process and reflect the refund.